Refund & Cancellation Policy
This policy applies to payments made to Trecsa via Razorpay or other approved channels for web development and digital services.
1. Deal Finalisation
All payments are collected only after a deal is finalised — meaning both parties have agreed in writing to scope, price, and terms. By making payment, you confirm acceptance of the agreed proposal.
2. Refund Eligibility
- Before work begins: If you cancel before any development work has started, you may request a full refund minus payment gateway charges (typically 2–3%), within 7 days of payment.
- After work begins: Refunds are calculated based on work completed. Deliverables produced up to the cancellation date are billable at the agreed rate.
- Milestone payments: Milestones already delivered and approved are non-refundable.
- Third-party costs: Domain, hosting, licence, or API fees already incurred are non-refundable.
3. Non-Refundable Items
- Completed and approved deliverables
- Consultation time already rendered
- Third-party subscriptions or purchases made on your behalf
- Payment gateway processing fees
4. Cancellation by Trecsa
If we cannot fulfil the agreed scope due to circumstances on our end, we will refund any undelivered portion of prepaid work within 14 business days.
5. Disputes
We aim to resolve all concerns amicably. Contact hello@trecsa.in within 14 days of any issue. Unresolved disputes follow the process in our Terms & Conditions.
6. Processing Time
Approved refunds are processed within 7–14 business days via the original payment method through Razorpay.
7. Contact
Refund requests: hello@trecsa.in
Include your transaction ID, project reference, and reason for the request.